Press Inbox
Media questions, interviews, and coverage requests go here; on business days, an initial reply is received within 2 hours
sona101 Support and media contact in one place
If media requests come from Dhaka, the sona101 Support team quickly reviews them so ordinary users, reporters, and partners all receive a clear response
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When is the sona101 Contact Team available?
To save time after finishing a report and needing contact, the sona101 Contact channel is arranged for fast replies and easy follow-ups
Typically, based on Dhaka time, the first reply is within 2 hours; local questions related to bKash, Nagad, and Rocket are also clearly addressed
Direct path for media requests
There is a separate line for press coverage, interviews, and brand verification; if needed, you can go directly to the sona101 Login page to obtain account-related information
Whatever you send by phone or message, the more organized it is, the faster the reply will come; the resources below will help
sona101 Support Press Card
If you need to send a last-minute note at 11 PM, the right channel is essential; this card is most useful for the media team
Response time
Quick responses for small requests, and when documents are required, it takes a bit longer; the Dhaka-based team will mention that first
Fact-check
Before printing any report using the brand, verify the information; if needed the team asks for screenshots and references
Download media resources quickly
First draft done, but images and bios are still needed? These three resources together reduce the workload
Press Kit
Logo, short bio, and brand notes are kept here in one package, making report writing easier
Brand Asset
High-quality visuals, color references, and a formatting guide are together, so content can be created without breaking the style
Executive bios
Team leads and spokespersons' short bios are kept in one place; reviewing them before interviews saves time
Two essential paths for general assistance
Sometimes media is needed, sometimes only an account issue; that's why the general assistance paths are kept separate
Account Support
Use this channel for login, password, and profile verification questions; keeping the sona101 Help page open speeds things up
App Help
If you have installation, update, or permission issues with the sona101 App, the support team guides you; on some Android phones, APK permissions need to be granted manually once
For first-time users Newcomers Guide Useful for getting started and for logging into the Login Instructions See
Three questions about media coverage
The same questions keep coming up; so I provide straightforward answers; the following three things are asked the most
What to send before coverage?
Write the headline, deadline, and purpose; this ensures the team sends the message to the right person
Screenshots or written notes?
Both are useful, but screenshots simplify verification; a clear file often saves sending the message twice
What to do if there is no
Often the inbox gets overlooked; send one follow-up and stay on the same thread
Start today with sona101 Support
Whether for media or general assistance, staying in contact with the sona101 Support team is easy; Bangladesh users can also clearly raise questions about bKash, Nagad, and Rocket in the same thread
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